Order & Shipping Information

You will receive a confirmation email after placing your order. If you did not receive a confirmation email, it may be because your email address was entered incorrectly at checkout (for example, .con instead of .com). Please send us an email at clemthedoula@gmail.com with any information you can think of that will help us locate your order!

If you notice that your shipping address was entered incorrectly, please email us ASAP at clemthedoula@gmail.com with your order number and the correct address. Please note that we may not be able to change your address once the shipping label for your order has already been printed ready for dispatch.

Please allow 3-5 business days for orders to ship.

Unfortunately, we do not cancel orders for any reason once the order is placed. We ask that you please take responsibility for what you place in your shopping cart, meaning that you read through the entire shop listing, including the ingredients and any notes about the product that may inform of any allergens or contraindications.

Please contact us ASAP at clemthedoula@gmail.com with your order number and any relevant photos/proof that your order was not fulfilled correctly and we will take care of you.

International orders may be subject to customs duties and taxes imposed by the destination country and vary from country to country. We are not responsible for these charges. We cannot predict or control these charges, and we do not cover any additional charges imposed by customs or government authorities. Wise Women Village customer service is not available to help facilitate any communication between the customer and their country's customs department. Once the package has left the UK and is in possession of the customer's country's Customs department, it is the customer's responsibility to contact their customs' department to determine what is needed in order to release their package. If you refuse a shipment due to duties or taxes, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to us. We recommend contacting your local customs office for more information on duties, taxes, and customs regulations before placing your order.